bangal's Privacy Policy

1. Introduction and Scope

bangal (bangalbet.cam) is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to bangal's website, mobile application, and all related services.

By using our services, you consent to the collection and use of information as described in this privacy policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

If any changes are made to this policy, we will publish the revised version on the website along with an updated date. For significant changes, registered users will be notified by email or through their account inbox.

2. What Information We Collect

bangal collects only the information necessary for operating the service, securing accounts, and meeting legal obligations. The categories and sources of information collected are listed below:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, or bank account number)
• Information provided during support communications

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device model
• Session duration, login history, and gaming activity logs
• Behavioural data collected through cookies and similar tracking technologies
• Transaction history, deposit and withdrawal records

2.3 Information Received from Third Parties

• Transaction verification information from payment processors
• Information from identity verification (KYC) service providers
• Risk assessment information from fraud prevention services

3. Purpose of Using Information

bangal uses collected information only for the legitimate purposes listed below. We do not sell any information to third parties for marketing or profit.

Purpose of Use	Legal Basis
Creating, verifying, and managing accounts	Contractual necessity
Processing deposits, withdrawals, and payments	Contractual necessity
Providing customer support	Legitimate interest and contractual necessity
Preventing fraud, money laundering, and misuse	Legal obligation and legitimate interest
Keeping responsible gaming tools active	Legitimate interest and legal obligation
Improving service quality and analytics	Legitimate interest
Managing bonuses and promotional offers	Contractual necessity and legitimate interest
Security monitoring and log records	Legitimate interest and legal obligation

4. Sharing and Disclosure of Information

bangal never discloses your information to unauthorised third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with organisations that support core operations such as payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, technology infrastructure, and customer support. These organisations are contractually bound to follow bangal's privacy standards and may only use the information for specified purposes.

4.2 Legal Obligations

Information may need to be disclosed where required by a court order, a lawful request from an investigating authority, or to meet legal obligations. In such cases, bangal provides only the specific information requested.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred as an asset. We will notify users in advance of any such change and ensure the same standard of privacy protection is maintained.

4.4 With Your Consent

Beyond the situations described above, no information is sent to third parties without your explicit prior consent.

5. Cookies and Tracking Technologies

bangal's website and app use cookies and similar technologies. These are necessary for the proper functioning of the service, improving user experience, and ensuring security.

Types of Cookies

• Essential cookies: Required for maintaining login sessions, storing security tokens, and processing payments. Disabling these will prevent the site from working properly.
• Functional cookies: Used to remember language preferences, display settings, and recent activity.
• Analytics cookies: Collect information to understand how users use the site and to improve the service.
• Security cookies: Help detect suspicious activity and fraud.

You can manage cookies from your browser settings. However, disabling essential cookies may limit the functionality of the service.

6. Data Retention and Security

6.1 Retention Period

bangal retains your information for as long as your account is active and for as long as required to meet legal and regulatory obligations. Even after an account is closed, financial transaction records and identity verification information are kept for a set period as part of our legal obligations.

6.2 Technical Security Measures

bangal uses the following technical measures to protect your information:

• SSL encryption — all data transmissions are encrypted
• Server-level encryption and secure data storage
• Access controls — only authorised staff can access relevant information
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP) support
• Automated monitoring system that detects suspicious activity

Although bangal maintains the highest security standards, no digital service can guarantee 100% security. We therefore advise you to use a strong password and not share your login details with anyone.

7. Your Data Rights

As a bangal user, you have the following rights over your own information. To exercise these rights, contact our support team.

7.1 Right of Access

You may ask at any time what information we hold about you and what it is used for. We will respond within 30 working days of receiving your request.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request a correction. Many details can be changed directly from account settings; changes to identity-related information may require verification.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where legal obligations exist (such as financial transaction records), complete deletion may not be possible.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. The relevant activity will be stopped, though processing that is essential for operating the service will continue.

7.5 Right to Data Portability

You may request a copy of your information in a structured, machine-readable format, which you can transfer elsewhere.

8. Protection of Minors' Information

bangal strictly follows a 21+ age policy. Information is never knowingly collected or stored from anyone under the age of 21. Age is verified at registration and confirmed again during the identity verification process.

If we become aware that information about a minor has been collected by mistake, it will be deleted immediately and the relevant account will be closed. More details on this can be found in our Responsible Gaming policy.

9. Third-Party Services and Links

bangal's platform integrates third-party services such as game providers (Pragmatic Play, PG Soft, JILI, Evolution, and others), payment gateways, and analytics tools. These service providers handle information according to their own privacy policies.

bangal is not responsible for the privacy practices of these third parties. You are advised to read their own privacy policies before interacting with those services. Our service partners are required to meet bangal's data protection standards, but they are responsible for their own user relationships.

10. Policy Changes and Contact

10.1 Policy Updates

bangal may update this privacy policy from time to time to reflect changes to the service, legal requirements, or business operations. Account holders will be informed in advance of significant changes. The date of the most recent update will always be shown at the top of this page.

Answers to general questions about this service can be found in our FAQ section. To learn more about us, visit our About Us page.

10.2 Contact Details

You may contact us with any questions about this privacy policy, requests to exercise your data rights, or any concerns. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.